According To Plan

Getting to work at shows is a really cool part about my internship that I really enjoy. Although most shows go according to plan without too many issues, I found myself in the midst of working a show this week where things changed very quickly much to the dismay of a few customers. A stand-up comedy show that was originally scheduled to run twice in one night did not sell enough tickets to fill two shows. Because of this, we were forced to combine the early show into the later one and relocate people who had purchased tickets to the early show. Because this change was made on such short notice (the day before the show), some patrons were understandably dissatisfied when they showed up several hours early to the show. Although most people took the issue with seat relocation in stride, some were very upset that they had been moved and requested that they either be given their original seats, or have their money refunded. In one particular case, we dealt with a party who had a man with them who was handicapped and in a wheelchair. Because of this, we had to make sure that his ticket was exchanged for one where seating would be accessible to him.